Refund & Cancellation Policy

We want you happy with ReCall. If you're not, we make it easy to leave and — in the situations described below — we'll refund you.

Cancelling your subscription

You can cancel anytime from Billing → Cancel subscription. When you cancel:

• Your subscription stays active until the end of the current billing period.
• You keep full access — including AI triage, SMS, and calendar sync — through that end date.
• You won't be charged again after the current period.
• You can reactivate anytime before the end date with the "Never mind — keep it" button; the cancellation is voided and no billing change occurs.

Refunds

7-day money-back guarantee

If you cancel within 7 days of your first paid charge and you're not happy, email support@recall.business and we'll refund that first charge in full — no questions, no forms, no hassle.

Annual plans

Annual plans are eligible for a prorated refund within 30 days of the annual charge. After 30 days, annual plans are non-refundable but you can still cancel renewal at any time — the plan stays active through the paid-through date.

Service outages

If ReCall experiences a service outage attributable to us (not to an upstream provider like Twilio, Google, or Stripe) lasting more than 24 continuous hours, we'll credit your account with a prorated refund for the affected time. Email us with the approximate outage window and we'll process the credit.

Duplicate or accidental charges

Charged twice by mistake? Signed up on the wrong plan? Just email us within 30 days and we'll fix it.

Non-refundable situations

To be fair to all our customers, refunds aren't available for:

• Monthly subscription periods after 7 days of first charge (cancel anytime to avoid the next renewal)
• Annual plans past 30 days of the annual charge
• Charges resulting from a suspension for Terms of Service violations (e.g., SMS spam, TCPA violations)
• Third-party pass-through costs already incurred (Twilio SMS fees, phone number rentals)

How to request a refund

1. Email support@recall.business from the address associated with your account.
2. Include the reason (optional but helps us improve).
3. We respond within 2 business days.
4. Approved refunds appear on your card within 5–10 business days (per your bank's processing time).

Chargebacks

Please reach out to us before disputing a charge — we can almost always resolve it faster than a chargeback. Chargebacks filed without contacting us first may result in immediate account suspension pending resolution.

Questions?

support@recall.business — real humans, fast replies.